Skip to content


City is Re:Guest's tailor-made package for City Hotels that want to maximise their sales opportunities: from direct bookings to the selling of additional services.

With City you start upselling actions, create revolutionary newsletters and manage your guest data flawlessly.

The features

Automated pre-stay sales

  • Sequence of multiple pre-stay mailings
  • Automatic wish list message
  • Automatic upselling message with additional services

Revolutionary newsletters

  • Newsletter marketing
  • Personalised content thanks to guest profiling
  • Integration of a guided request in the newsletter
  • Sending of booking proposals to all contacts according to the guests' profiles

Efficient communication

  • Instant chat
  • Reserved guest area including booking history

Guest management

  • Interface with your PMS or IBE
  • CRM
  • Automated guest profiling
  • Analyses and statistics
  • Automated pre/on/post-stay mailings
  • Online Check-in
  • Online Check-out
  • Digital concierge
  • Automated hotel review request
  • Offer templates and text blocks
  • Live translator for up to 6 languages